Privacy Policy – ZityOne

Effective Date: 20/01/2026

ZityOne (“we”, “our”, “us”) operates the ZityOne mobile application, a multi-vendor, multi-city delivery platform originating from Kumta, Karnataka, India.

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our app.

1. Information We Collect

We collect only the information necessary to provide our services:

a. Personal Information

• Name

• Mobile number

• Email address (optional)

• Delivery address

b. Location Information

• Approximate or precise location (only when required)

• Used for:

  • Showing nearby vendors

  • Order delivery

  • Live order tracking

c. Order & Transaction Data

• Order details

• Payment status (we do not store card or UPI details)

d. Device Information

• Device type

• App version

• Crash logs (for app improvement)

2. How We Use Your Information

We use your data to:

• Create and manage user accounts

• Process orders and deliveries

• Enable location-based services

• Improve app performance and user experience

• Provide customer support

• Send order-related notifications

3. Location Permission Usage (Google Play Compliance)

ZityOne accesses location data only when necessary, such as:

• Finding nearby vendors

• Assigning delivery partners

• Live order tracking

📍 Location data is NOT used for ads or background tracking.

4. Payments & Security

• All payments are processed via secure third-party payment gateways

• ZityOne does not store debit/credit card or UPI details

• We follow industry-standard security practices to protect user data

5. Data Sharing

We do not sell, rent, or trade your personal data.

Data may be shared only with:

• Vendors (for order fulfillment)

• Delivery partners (for delivery purposes)

• Legal authorities (only if required by law)

6. Data Retention

We retain user data only as long as:

• Your account remains active

• Required for legal, operational, or support purposes

You may request data deletion by contacting us.

7. User Rights

You have the right to:

• Access your personal data

• Update or correct your data

• Request account or data deletion

📩 Contact us for requests (details below).

8. Children’s Privacy

ZityOne does not knowingly collect data from children under 13 years.
If such data is found, it will be deleted immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be reflected on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy, contact us:

App Name: ZityOne
Location: Kumta, Karnataka, India